Specialised Support Teams

People with complex needs often require specialised support from staff who have experience and training in working with individuals with disabilities. Our support teams undergo comprehensive training to ensure they have the skills and knowledge needed to meet the complex needs of the people they support.

Individualised Support Plans

We work closely with the person, their families, and other stakeholders to develop individualised support plans that address their specific needs, preferences, and goals. These support plans are regularly reviewed and updated to ensure they remain responsive to the person’s changing needs and circumstances.

Multi-Disciplinary Approach

Supporting people with complex needs often requires a multi-disciplinary approach involving professionals from various disciplines, such as occupational therapists, speech therapists, behaviour specialists, and healthcare professionals. We collaborate closely with these professionals to provide holistic support that addresses all aspects of a person’s well-being.


House of Joy Support Services Ltd

Adapted Accommodation

Accommodation in supported living settings is adapted to meet the specific needs of people with complex needs. This may include features such as wheelchair accessibility, sensory rooms, hoists and lifts, and specialized equipment to support mobility, communication, and personal care.

24/7 Support

People with complex needs may require round-the-clock support to ensure their safety, well-being, and access to support. Our  teams are available 24/7 to provide assistance and support as needed, including overnight support for people who require it.

Positive Behaviour Support

People with complex needs may exhibit challenging behaviours that require specialised interventions and support strategies. We use a positive behaviour support approach to understand the underlying reasons for challenging behaviours and develop proactive strategies to promote positive outcomes and improve quality of life.